UncategorizedUnit 3 Mock test 228 Oct, 2025 0 Unit 3 Mock test 2 1 / 20 What is the initial step in a dynamic risk assessment process? Suggest a compromise, avoid confrontation Step forward, take control Step back, stop and think Synchronize response, liaise with colleagues 2 / 20 The “flight or fight” response is best described as follows: Rational response to danger that can be easily suppressed Learned response to danger driven by human desire Spontaneous reaction to danger driven by survival instinct Pre-conditioned response to danger that can not be ignored 3 / 20 What is the most important reason for having workplace violence reporting procedure in place? Protect the company from any legal action Identity and reduce risks faced by staff Demonstrate management commitment to safety Make sure the public is protected from abuse. 4 / 20 Building trust with the other person is important in resolving a conflict situation. This can be done by: Explaining the rules Building rapport Delivering a gift Passing the baton 5 / 20 Security personnel should try to see a scenario from the customer’s perspective because it will: Help in de-escalating the situation and enabling logical problem resolution. While other security personnel are getting ready to arrest the consumer, distract them. To keep the situation under control until the police arrive. Prevent other customers from getting involved in the conflict situation 6 / 20 Why is it crucial to make sure the other person has an exit route of a conflict situation at all times? To make it easy for security personnel to eject an individual To allow the individual's friends to join them To ensure that the individual has the freedom to withdraw from the situation at any moment To assist other security colleagues in surprising the individual by approaching them from behind. 7 / 20 In a dispute situation, intervening in between a co-worker and another individual to divert that person’s attention from your colleague is known as: Switching Passing the baton Delivering a gift Contact and cover 8 / 20 When dealing with unacceptable behaviour, which of these would be considered inappropriate? Being empathetic to demonstrate that you understand the other person Being assertive Being threatening Stating the consequences of the behavior continuing 9 / 20 What is a recognised way for defusing high risk conflict? Appear disinterested Actively listen. Establish physical superiority Mirror any aggression 10 / 20 Which of these is typically regarded as an indication of aggression? Maintaining excessive eye contact Speaking in a calm tone Keeping a comfortable distance Standing with hands open and clearly visible 11 / 20 Which of these is not recognised as being a way of overcoming communications barriers? Repeating information slowly and calmly Moving the customer to a calm area. Approach the individual as closely as you can. Adopting a non-aggressive stance and standing back 12 / 20 Which of these conveys non-aggression without using words? Standing directly in front of the other individual Using open palms to gesture Only giving the other person a portion of your focus Not making any eye contact 13 / 20 Which of these factors is taken into account, when utilising a POP in a dynamic risk assessment? Probability, outcome, perfection Possibility, Operation, Preconceptions Problems, Outlook, Practicality Person, Object, Place 14 / 20 What is the final stage in the escalation of a conflict situation? Aggression Violence Anger Threats 15 / 20 What is a typical reaction of someone who feels threatened? Their heart rate decreases. They start to think more logically. Their hearing turns into the threat They are better able to carry out difficult physical duties. 16 / 20 Managing customer’s expectations reduces the risk of conflict mostly because it: Allows the security operative to clearly demonstrate that they are in control Ensure that customers get everything they want Prevents difficult customers from causing trouble Keeps the situation calm and stops customers getting frustrated 17 / 20 Which of these factors is most likely to inhibit an angry response? Being uncertain about what to do Having strong personal values Having had too much alcohol Being confident and proud 18 / 20 Aggression is frequently triggered when someone Is warmly welcomed Is Humiliated Is surprised Feels comprehend 19 / 20 Why is a policy against violence in the workplace important? To set expectations regarding the standards of behavior that are acceptable To stop customers challenging aggressive behavior from security staff To provide employees and clients the freedom to determine what behaviour is appropriate To raise customer awareness of the importance of their own personal safety 20 / 20 In a conflict situation, which of these would be the most effective approach to communicate? By acting passively, as this will calm other people down Speak loudly so that everyone can hear you Speak clearly and in a controlled way and only state the facts To establish your authority, stare at anyone who disagrees with you. Your score is The average score is 26% 0% Restart quiz Share on: Unit 3 Mock test 1Unit 3 Mock test 3
