Unit 3 Mock test 2

What is the initial step in a dynamic risk assessment process?

The “flight or fight” response is best described as follows:

What is the most important reason for having workplace violence reporting procedure in place?

Building trust with the other person is important in resolving a conflict situation. This can be done by:

Security personnel should try to see a scenario from the customer’s perspective because it will:

Why is it crucial to make sure the other person has an exit route of a conflict situation at all times?

In a dispute situation, intervening in between a co-worker and another individual to divert that person’s attention from your colleague is known as:

When dealing with unacceptable behaviour, which of these would be considered inappropriate?

What is a recognised way for defusing high risk conflict?

Which of these is typically regarded as an indication of aggression?

Which of these is not recognised as being a way of overcoming communications barriers?

Which of these conveys non-aggression without using words?

Which of these factors is taken into account, when utilising a POP in a dynamic risk assessment?

What is the final stage in the escalation of a conflict situation?

What is a typical reaction of someone who feels threatened?

Managing customer’s expectations reduces the risk of conflict mostly because it:

Which of these factors is most likely to inhibit an angry response?

Aggression is frequently triggered when someone

Why is a policy against violence in the workplace important?

In a conflict situation, which of these would be the most effective approach to communicate?