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Unit 3 Mock test 3
1 / 20
Medical conditions and emotions are common triggers for the following reaction.
2 / 20
How an emotive conflict situation can be defused?
3 / 20
Which of the following helps the door supervisor perform better in a conflict situation?
4 / 20
Adopting an appropriate stance shows
5 / 20
Which one of the following will have a positive impact on customer’s rude attitude in a conflict situation?
6 / 20
How does the door supervisor reduces risk of workplace violence and complies with health and safety regulations?
7 / 20
Which of the following is helpful to de-escalate in prolonged conflict situation?
8 / 20
When two customers actively arguing one another, what is the likely reaction?
9 / 20
Which of the following can diffuse a conflict situation?
10 / 20
In a conflict situation, what are the advantages of dynamic risk assessment?
11 / 20
Which of the following approach can result in a win-win situation?
12 / 20
What is the final stage of escalation in a situation of social conflict?
13 / 20
If DS has denied the entry to a customer without giving any reason the following could result in a conflict.
14 / 20
Which of the following factor can help diffusing the conflict situation?
15 / 20
Understanding the company’s violence at work policy can help…
16 / 20
When a group of friends joke about and make fun of someone, what is triggered?
17 / 20
In conflict situations, when a customer becomes emotional, it might result in
18 / 20
The application of problem-solving techniques helps in
19 / 20
Keeping exit route clear plays a positive role in
20 / 20
Two friends have argued. What is a typical reaction to this emotive situation?
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