UncategorizedUnit 3 Mock test 328 Oct, 2025 0 Unit 3 Mock test 3 1 / 20 Medical conditions and emotions are common triggers for the following reaction. Non cooperation. Anger Happiness Calm behaviour 2 / 20 How an emotive conflict situation can be defused? By using force By working as a team By compromising to find a solution By posing passive behaviour 3 / 20 Which of the following helps the door supervisor perform better in a conflict situation? Team work Empathy Staff training Aggression 4 / 20 Adopting an appropriate stance shows Non Aggression. Passive approach Empathy Frustration 5 / 20 Which one of the following will have a positive impact on customer’s rude attitude in a conflict situation? Calm behaviour Passive approach Anger Ignorant behaviour 6 / 20 How does the door supervisor reduces risk of workplace violence and complies with health and safety regulations? Dynamic Risk Assessment Follow Employer policy By showing aggressive behaviour By effective team work 7 / 20 Which of the following is helpful to de-escalate in prolonged conflict situation? Aggression Keep everybody informed Ignoring behaviour Use of force 8 / 20 When two customers actively arguing one another, what is the likely reaction? Funny Empathy Passive Fight 9 / 20 Which of the following can diffuse a conflict situation? Spiking Effective communication Duty of care Passive behaviour 10 / 20 In a conflict situation, what are the advantages of dynamic risk assessment? Identify the upcoming dangers Help to implement the venue admission policy Help to improve team member. Increase the venue time 11 / 20 Which of the following approach can result in a win-win situation? Aggressive Passive Offensive Problem-solving 12 / 20 What is the final stage of escalation in a situation of social conflict? Conflict Frustration Anger Aggression 13 / 20 If DS has denied the entry to a customer without giving any reason the following could result in a conflict. Active listening Aggressive behaviour Team work Poor Communication 14 / 20 Which of the following factor can help diffusing the conflict situation? Ignoring the customers. Language barrier Building rapport Aggression 15 / 20 Understanding the company’s violence at work policy can help… To increase venue business Understand fire procedure at site. Increase chances of harm Reduce risk of harm 16 / 20 When a group of friends joke about and make fun of someone, what is triggered? Anger Motivation Drowsiness Co-operation 17 / 20 In conflict situations, when a customer becomes emotional, it might result in Frustration Joyfulness Tiredness Motivation 18 / 20 The application of problem-solving techniques helps in Establishing authority, Building Trust Financial benefits Shifting responsibilities to colleagues. 19 / 20 Keeping exit route clear plays a positive role in Increasing the business sale Conflict situation. Public gatherings Get to gathers 20 / 20 Two friends have argued. What is a typical reaction to this emotive situation? Silence Joyfulness Humour Upset Your score is The average score is 83% 0% Restart quiz Share on: Unit 3 Mock test 2Unit 4 Mock test 1
