UncategorizedUnit 3 Mock test 128 Oct, 2025 0 Unit 3 Mock test 1 1 / 20 What is the most typical response to a potentially dangerous situation? Fobbing or fooling response Fear and fend response fight or flight response fleeing and foxing response 2 / 20 In a conflict situation, which of these is a stage of escalation? Frustration Flight Freeze Fear 3 / 20 A company implements a policy against violence in the workplace. What makes this significant? Establishes standards for consumer behaviour Helps staff to understand how to deal with customer complaints Reduces the risk of retaliation Ensures all communication is appropriate 4 / 20 Which of these factors is most likely to prevent someone from reacting angrily Peer group pressure The fear of retaliation Feeling of loneliness The influence of alcohol 5 / 20 Why is maintaining personal space is crucial in a conflict situation? In order to prevent escape routes To demonstrate a threatening stance To be able to maintain eye contact. To reduce the likelihood of a fight 6 / 20 Which of these scenarios is most likely to result in conflict? Problem solving Potential gain Poor communicating Personal values 7 / 20 How can security personnel use empathy to settle disputes? It is beneficial to put oneself in the other person's situation. It enables the worker to switch places with another co-worker. It helps show that the venue trains its security operatives It enables people to leave the location more quickly and safely. 8 / 20 Why is it crucial to communicate positively in order to prevent conflict? To maintain a secure atmosphere To ensure that employees understand their responsibilities To promote safety policies To set acceptable standards of customer behaviour 9 / 20 What are the best ways for security personnel to handle communication obstacles in a noisy setting where there seems to be conflict? Attempt to raise your voice while speak Offer to move to a quieter place. Move very close to the person Try communicating by using sign language. 10 / 20 What strategy should a security operative use to deal with this situation where two customers are involved in a dispute about the use of facilities. Distraction Seeking resolution Delegating responsibility Compensation 11 / 20 In conflict situations, the phases of escalation always consist of Boredom Misunderstanding. Excitement Anger 12 / 20 What is a reason for conducting a dynamic risk assessment when handling a conflict situation? To guarantee that client concerns are being addressed To respond appropriately to the apparent danger To lessen the possibility of feeling threatened To analyse the situation in which the threat was triggered 13 / 20 What should be a response to the situation by a security operative when dealing with an upset customer, whose entry been refused to a venue? Panicking Avoidance Stay calm Maintaining distancing 14 / 20 How should a security operative de-escalate the conflict situation, when a customer is angry as he feels that he has been misunderstood? Be Empathetic By showing aggression. By threatening Avoiding eye contact 15 / 20 Why is it important to respond to a conflict situation with a positive attitude? To identify the possible solution. To promote cooperative behaviour To maintain one's personal space To help people feel less anxious 16 / 20 When someone is rudely denied access to a place, they get quite upset. Which of these elements is most likely to cause an angry reaction? Feeling insulted Being ignored Feeling threatened Being taken advantage of 17 / 20 In order to create a win-win strategy for resolving any problem, there must be Negotiation and attentive listening Trust as well as a closer relationship Communication and willingness Empathy and financial profit 18 / 20 What is the most likely cause of someone acting aggressively when the fire alarm goes off and they are being? Having to stop them from their work Someone pushing you outside Being required to stand outside Keep the door open for them. 19 / 20 What is meant by assertive behaviour? Furious and hurt Irritated firm but fair Reluctant and apologetic 20 / 20 What should be the main action of a security operative when dealing with a conflict situation? Prevent witnesses from recording any evidence. Stay calm and inside the venue. Try to de-escalate the situation stay safe and report the issues to police Your score is The average score is 41% 0% Restart quiz Share on: Unit 2 Mock test 3Unit 3 Mock test 2
