Unit 3 Mock test 1

What is the most typical response to a potentially dangerous situation?

In a conflict situation, which of these is a stage of escalation?

A company implements a policy against violence in the workplace. What makes this significant?

Which of these factors is most likely to prevent someone from reacting angrily

Why is maintaining personal space is crucial in a conflict situation?

Which of these scenarios is most likely to result in conflict?

How can security personnel use empathy to settle disputes?

Why is it crucial to communicate positively in order to prevent conflict?

What are the best ways for security personnel to handle communication obstacles in a noisy setting where there seems to be conflict?

What strategy should a security operative use to deal with this situation where

two customers are involved in a dispute about the use of facilities.

In conflict situations, the phases of escalation always consist of

What is a reason for conducting a dynamic risk assessment when handling a conflict situation?

What should be a response to the situation by a security operative when dealing with an upset customer, whose entry been refused to a venue?

How should a security operative de-escalate the conflict situation, when a customer is angry as he feels that he has been misunderstood?

Why is it important to respond to a conflict situation with a positive attitude?

When someone is rudely denied access to a place, they get quite upset.
Which of these elements is most likely to cause an angry reaction?

In order to create a win-win strategy for resolving any problem, there must be

What is the most likely cause of someone acting aggressively when the fire alarm goes off and they are being?

What is meant by assertive behaviour?

What should be the main action of a security operative when dealing with a conflict situation?