Unit 3 Mock test 3

Unit 3 Mock test 3

1 / 20

Medical conditions and emotions are common triggers for the following reaction.

Non cooperation.

Anger

Happiness

Calm behaviour

2 / 20

How an emotive conflict situation can be defused?

By using force

By working as a team

By compromising to find a solution

By posing passive behaviour

3 / 20

Which of the following helps the door supervisor perform better in a conflict situation?

Team work

Empathy

Staff training

Aggression

4 / 20

Adopting an appropriate stance shows

Non Aggression.

Passive approach

Empathy

Frustration

5 / 20

Which one of the following will have a positive impact on customer’s rude attitude in a conflict situation?

Calm behaviour

Passive approach

Anger

Ignorant behaviour

6 / 20

How does the door supervisor reduces risk of workplace violence and complies with health and safety regulations?

Dynamic Risk Assessment

Follow Employer policy

By showing aggressive behaviour

By effective team work

7 / 20

Which of the following is helpful to de-escalate in prolonged conflict situation?

Aggression

Keep everybody informed

Ignoring behaviour

Use of force

8 / 20

When two customers actively arguing one another, what is the likely reaction?

Funny

Empathy

Passive

Fight

9 / 20

Which of the following can diffuse a conflict situation?

Spiking

Effective communication

Duty of care

Passive behaviour

10 / 20

In a conflict situation, what are the advantages of dynamic risk assessment?

Identify the upcoming dangers

Help to implement the venue admission policy

Help to improve team member.

Increase the venue time

11 / 20

Which of the following approach can result in a win-win situation?

Aggressive

Passive

Offensive

Problem-solving

12 / 20

What is the final stage of escalation in a situation of social conflict?

Conflict

Frustration

Anger

Aggression

13 / 20

If DS has denied the entry to a customer without giving any reason the following could result in a conflict.

Active listening

Aggressive behaviour

Team work

Poor Communication

14 / 20

Which of the following factor can help diffusing the conflict situation?

Ignoring the customers.

Language barrier

Building rapport

Aggression

15 / 20

Understanding the company’s violence at work policy can help…

To increase venue business

Understand fire procedure at site.

Increase chances of harm

Reduce risk of harm

16 / 20

When a group of friends joke about and make fun of someone, what is triggered?

Anger

Motivation

Drowsiness

Co-operation

17 / 20

In conflict situations, when a customer becomes emotional, it might result in

Frustration

Joyfulness

Tiredness

Motivation

18 / 20

The application of problem-solving techniques helps in

Establishing authority,

Building Trust

Financial benefits

Shifting responsibilities to colleagues.

19 / 20

Keeping exit route clear plays a positive role in

Increasing the business sale

Conflict situation.

Public gatherings

Get to gathers

20 / 20

Two friends have argued. What is a typical reaction to this emotive situation?

Silence

Joyfulness

Humour

Upset

Your score is

The average score is 71%

The Complete Camtasia

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Intrinsic Motivation

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The Complete Camtasia

Intrinsic Motivation